Last updated: 7 June 2026
These Terms and Conditions apply to all cleaning services supplied by Indie Clark Cleaning Limited, trading as Clean Boss, NZBN 9429048144032, and, where applicable, by independently owned Clean Boss franchisees.
By booking, confirming, accepting, or using our services, you agree to these Terms and Conditions. If you book services on behalf of another person, company, trust, body corporate, landlord, tenant, or other organisation, you confirm that you are authorised to accept these Terms on their behalf.
These Terms should be read together with our Privacy Policy.
In short: The terms and conditions for Clean Boss services: quotes and estimates, bookings, cancellations, payment, deposits, site access, and health and safety.
In these Terms:
Clean Boss, we, us, or our means Indie Clark Cleaning Limited, trading as Clean Boss, NZBN 9429048144032, and, where the context allows, any Clean Boss employee, contractor, authorised representative, or franchisee providing services under the Clean Boss brand.
Client, you, or your means the person, business, or organisation booking or receiving the Services.
Services means the cleaning services booked with Clean Boss, including residential cleaning, commercial cleaning, post-construction cleaning, exterior cleaning, carpet cleaning, or any other cleaning service agreed with us.
Property means the site, building, home, premises, or location where the Services are to be performed.
These Terms apply to all Services unless we agree otherwise in writing.
Any quote, booking confirmation, email, message, invoice, service description, or special condition forms part of the agreement between you and Clean Boss.
If there is any inconsistency between these Terms and a written quote or booking confirmation, the written quote or booking confirmation will apply to the extent of the inconsistency.
Nothing in these Terms limits, excludes, or modifies any rights you may have under New Zealand law, including the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable legislation, where those rights cannot legally be excluded.
If you are acquiring the Services for business purposes, you agree that, to the maximum extent permitted by law, the Consumer Guarantees Act 1993 does not apply.
Where we are legally allowed to limit our liability, our liability will be limited as set out in these Terms.
Any quote or estimate is based on the information available to us at the time it is provided.
You must give us accurate information about the Property, the condition of the areas to be cleaned, access requirements, power and water availability, hazards, pets, parking, waste, stains, builder residue, or anything else that may affect the Services.
Unless expressly stated in writing, our standard cleaning services do not include moving heavy items, furniture, appliances, or fixtures; removal of excessive builder waste; removal of hazardous substances; mould remediation; pest control; removal of permanent stains, odours, or discolouration; disposal of bulk waste; specialist restoration work; cleaning unsafe, inaccessible, or heavily cluttered areas; or work outside the agreed service scope.
If the Property condition is materially different from what was described at booking, we may revise the price, adjust the service scope, require additional time, reschedule the booking, or decline to perform part or all of the Services.
All bookings are subject to confirmation by Clean Boss.
Services are subject to availability and may vary by region.
We may reschedule, vary, or cancel a booking where reasonably necessary due to circumstances outside our reasonable control, including staff illness, health and safety concerns, weather conditions, equipment failure, access issues, traffic delays, supply issues, or operational disruption.
We will make reasonable efforts to notify you as soon as practicable if a booking needs to be changed.
You may cancel or reschedule a booking by giving us notice before the scheduled service time.
The following cancellation fees apply: more than 24 hours’ notice, no cancellation fee unless otherwise agreed in writing; less than 24 hours’ notice, 50% of the Service price may be charged; same-day cancellation, 75% of the Service price may be charged; failure to provide access, treated as a same-day cancellation and 75% of the Service price may be charged.
We may waive or reduce a cancellation fee at our discretion, including where there are genuine emergencies or circumstances beyond your reasonable control.
Payment is required on completion of the Services unless we have approved account terms in writing.
For approved account clients, invoices are due for payment on the 20th day of the month following the invoice date, unless otherwise agreed in writing.
All prices are in New Zealand dollars. GST will be shown clearly on the relevant quote, invoice, or payment document where applicable.
Payment may be made by bank transfer, credit card, debit card, or any other payment method approved by Clean Boss.
Card processing fees may apply and will be disclosed before payment.
You must pay the full amount shown on the invoice without deduction, set-off, or withholding unless required by law or agreed by us in writing.
Clean Boss may require a deposit before confirming a booking. Any deposit amount and payment due date will be confirmed at the time of booking.
Deposits may be non-refundable where we have reserved staff, equipment, or time for the booking and you cancel late, subject to applicable law.
If an invoice is not paid by the due date, Clean Boss may charge default interest on the overdue amount at a rate of 2% per month, calculated daily from the due date until payment is received.
Clean Boss may also recover from you all reasonable costs incurred in collecting overdue amounts, including debt collection fees, legal costs, and administration costs.
We may suspend or cancel further Services until overdue amounts are paid.
For residential consumer clients, we will only charge late payment costs and recovery costs to the extent they are reasonable and permitted by law.
The Property must be ready for cleaning at the scheduled time.
Before we arrive, you must ensure that we have safe and reasonable access to the Property; power and water are connected and available, unless other arrangements have been agreed; personal items, valuables, fragile items, and small furniture are removed or secured; tradespeople, contractors, tenants, occupants, or other service providers do not prevent or delay our work; pets are safely secured; any hazards are disclosed to us; and the areas to be cleaned are accessible and safe.
If the Property is not ready, we may perform the Services to the extent reasonably possible, charge additional fees, reschedule the Services, or treat the booking as cancelled.
No discount will apply where we cannot complete part of the Services because the Property was not ready, access was restricted, or other people on site prevented us from completing the work.
You must ensure we can access the Property at the agreed time.
If keys, codes, lockboxes, alarms, building managers, tenants, or site contacts are required, you must arrange these before the booking.
We are not responsible for delays, additional costs, or incomplete Services caused by access issues.
We take health and safety seriously and reserve the right to refuse, stop, or modify any Service if we reasonably consider that the Property, any area, item, substance, person, animal, or situation presents a risk to health or safety.
You must disclose any known hazards before the Services begin, including but not limited to asbestos or suspected asbestos; mould or biohazards; bodily fluids, needles, pests, animal waste, or hazardous waste; unstable structures, broken glass, sharp objects, or exposed wiring; slippery surfaces or unsafe access; aggressive animals; security risks; or any other risk that may affect our team.
We do not clean hazardous waste, human or animal waste, pest infestations, needles, asbestos, methamphetamine contamination, fire damage, severe mould, or biohazards unless expressly agreed in writing as a specialist service.
If any of these issues are discovered at the Property, Clean Boss may stop work, refuse to clean the affected area, reschedule the Services, or require specialist cleaning arrangements.
We may charge reasonable additional costs if undisclosed hazards cause delay, additional work, specialist equipment requirements, or rescheduling.
Unless otherwise agreed, you must ensure power and water are connected and available at the Property before the scheduled service time.
If power or water is unavailable, you must notify us before the booking. We may be able to arrange alternative power or water sources, but additional charges may apply.
We are not responsible for incomplete cleaning, delays, or reduced results caused by lack of power, lack of water, poor water pressure, electrical issues, or other site service limitations.
For newly installed appliances, fixtures, and fittings, we may remove stickers, protective film, or labels where it is reasonable to do so.
We will not remove labels or stickers that appear to contain warranty, safety, compliance, or manufacturer information.
We are not responsible for damage caused by pre-existing adhesive residue, faulty coatings, poor installation, defective surfaces, sun-damaged film, or manufacturer stickers that cannot be safely removed.
Unless otherwise agreed in writing, exterior cleaning is carried out using low-pressure cleaning methods and suitable cleaning products.
Standard exterior cleaning does not include removal of excessive builder waste, concrete deposits, cement, render, plaster, paint overspray, heavy oxidation, rust, or other bonded contaminants.
We will take reasonable care when carrying out exterior cleaning. However, we are not responsible for damage caused by defective surfaces, poor workmanship, loose paint, failed coatings, weathered materials, pre-existing cracks, water ingress points, or excessive residue left by tradespeople.
Post-construction cleaning includes reasonable removal of standard construction dust and light residue from accessible surfaces.
Unless agreed in writing, it does not include removal of excessive builder waste, concrete, cement, grout, silicone, paint, plaster, render, glue, stickers, or other bonded materials beyond what can reasonably be removed using standard cleaning methods.
You are responsible for ensuring that excessive waste, trade materials, tools, packaging, rubbish, and dangerous items are removed before we arrive.
Glass, joinery, flooring, fixtures, and surfaces may be vulnerable to scratching or damage where builder residue is present. We are not responsible for damage caused by excessive builder residue, defective materials, poor installation, or pre-existing damage.
Interior cleaning includes cleaning of agreed internal areas, surfaces, floors, kitchens, bathrooms, fixtures, fittings, and accessible areas within the agreed scope.
Unless agreed in writing, interior cleaning does not include moving heavy furniture or appliances; cleaning inside walls, ceilings, cavities, ducts, or inaccessible spaces; removal of damaged materials; specialist stain removal; removal of excessive build-up; disposal of bulk waste; biohazard cleaning; or remediation of mould, rot, pest contamination, or water damage.
Before carpet cleaning begins, you must remove small furniture, fragile items, personal belongings, and valuables from carpeted areas.
You must ensure proper ventilation during and after carpet cleaning to assist drying and reduce the risk of odour, mould, or moisture-related damage.
We will use reasonable efforts to remove stains and odours, but we do not guarantee removal of permanent stains, deep-set discolouration, pet odours, dye transfer, wear marks, water damage, chemical damage, or pre-existing damage.
We are not responsible for issues arising from insufficient ventilation, poor airflow, pre-existing carpet damage, unstable dyes, poor installation, underlay issues, or prior chemical treatments.
You must secure pets before and during the Services.
We are not responsible for pets escaping, becoming distressed, causing damage, causing injury, or interfering with the Services where they have not been properly secured.
If our team considers a pet to be unsafe or disruptive, we may stop work, leave the Property, reschedule the Services, or charge additional fees.
You must remove or secure valuables, fragile items, sentimental items, cash, jewellery, artwork, antiques, electronics, documents, and other high-value items before we arrive.
You must tell us in advance if any item or surface requires special care.
We are not responsible for damage to fragile, unstable, poorly installed, previously damaged, or high-value items that were not disclosed to us before the Services began, except to the extent caused by our negligence or where liability cannot legally be excluded.
We are not responsible for pre-existing damage, wear and tear, poor workmanship, defective materials, unstable surfaces, failed coatings, cracked glass, loose fittings, water damage, mould, corrosion, staining, scratching, or other issues that existed before we started work.
We may take photos or videos before, during, or after the Services to record site condition, work completed, quality control matters, or potential damage.
You must inspect the completed Services as soon as reasonably possible.
If you notify us of a service quality concern within 24 hours and we reasonably determine that the issue relates to work within the agreed scope, we may arrange a re-clean of the affected area at no additional cost.
Your concern must include clear written details and, where possible, photos showing the issue.
A re-clean is our preferred remedy for service quality issues where it is reasonable and lawful to provide one.
We do not provide refunds or discounts for issues that we were not given a reasonable opportunity to inspect or remedy.
Clean Boss operates through a network of independently owned and operated franchise businesses across New Zealand.
In some locations, the Services may be supplied by a Clean Boss franchisee rather than by Clean Boss directly.
Where the Services are supplied by a franchisee, that franchisee is an independent business and is responsible for carrying out the Services, managing its workers, maintaining its own public liability insurance, and responding to claims arising from the work it performs.
Each Clean Boss franchisee is required to carry a minimum of $2 million public liability insurance.
If you have a concern, complaint, loss, or damage claim relating to Services performed by a franchisee, the claim should be notified to Clean Boss as soon as possible and may be referred to the franchisee that performed the Services for assessment under that franchisee’s insurance and claims process.
Clean Boss may assist with booking administration, customer communication, quality review, and complaint handling. However, unless required by law or expressly agreed in writing, Clean Boss is not responsible for the acts or omissions of an independently owned franchisee, including damage, loss, delay, or service quality issues caused by that franchisee.
Nothing in this clause limits or excludes any rights or remedies you may have under New Zealand law that cannot legally be limited or excluded.
Clean Boss and/or its franchisees maintain insurance arrangements considered appropriate for their operations.
Each Clean Boss franchisee is required to carry a minimum of $2 million public liability insurance.
You acknowledge that insurance may not cover all losses, exclusions, excesses, pre-existing damage, wear and tear, gradual damage, defective materials, or claims not notified within the required timeframe.
You must notify us promptly of any alleged loss or damage and provide reasonable evidence so the matter can be assessed.
To the maximum extent permitted by law, Clean Boss is not liable for indirect, consequential, or special loss; loss of profit, income, business, opportunity, goodwill, or use; delays caused by access issues, site readiness issues, weather, third parties, or circumstances beyond our reasonable control; damage caused by pre-existing defects, wear and tear, poor installation, defective surfaces, failed coatings, unstable materials, or inadequate maintenance; incomplete or reduced cleaning results caused by lack of power, lack of water, poor access, clutter, ongoing trades, occupants, pets, or site hazards; permanent stains, odours, discolouration, residue, scratching, or damage caused by prior use, age, builder waste, chemicals, or surface condition; damage to fragile, high-value, sentimental, or unstable items not disclosed to us before the Services; or acts or omissions of third parties not under our reasonable control.
Where our liability can be limited, our total liability to you for any claim relating to the Services is limited to the amount paid by you for the specific Service giving rise to the claim.
This clause does not limit any rights or remedies you have under law that cannot legally be limited or excluded.
You agree to indemnify Clean Boss, its employees, contractors, representatives, and franchisees against any loss, damage, cost, claim, liability, or expense arising from your breach of these Terms; inaccurate or incomplete information provided by you; unsafe site conditions; undisclosed hazards; failure to provide access, power, water, or site readiness; interference by occupants, tenants, tradespeople, contractors, pets, or other third parties; or damage or injury caused by you, your property, your animals, your contractors, or people at the Property.
This indemnity does not apply to the extent the loss is caused by our negligence, wilful misconduct, or breach of law.
We are not liable for any failure or delay in performing the Services caused by events beyond our reasonable control, including natural disasters, severe weather, public health restrictions, pandemics, government action, strikes, supply shortages, equipment failure, road closures, accidents, illness, or other operational disruption.
Where a force majeure event occurs, we may reschedule the Services or cancel the booking without liability.
We collect, use, store, and disclose personal information in accordance with our Privacy Policy and the Privacy Act 2020.
We may collect information such as your name, contact details, address, booking details, access instructions, payment information, property photos, service records, communications, and complaint information.
We use this information to provide Services, manage bookings, process payments, improve quality, resolve disputes, meet legal obligations, and communicate with you.
You authorise us to take photos or videos of the Property where reasonably necessary for recording pre-existing damage; confirming site condition; quality control; training; insurance or dispute purposes; proof of work completed; or complaint resolution.
Photos and videos taken for service records, quality control, or dispute purposes will not be used for marketing without your consent.
We may update these Terms from time to time by publishing the updated version on our website.
The Terms that apply to your booking are the Terms in force at the time your booking is confirmed, unless we notify you of changes and you agree to proceed with the Services after receiving that notice.
For recurring services, updated Terms will apply from the date we notify you or publish the updated Terms, provided the changes are reasonable and do not unfairly disadvantage you.
We may modify, suspend, or discontinue any Service offering at any time.
Where you already have a confirmed booking, we will take reasonable steps to provide the agreed Service or offer a suitable alternative, unless we are unable to do so due to circumstances beyond our reasonable control.
These Terms, together with any written quote, booking confirmation, invoice, special conditions, and our Privacy Policy, form the entire agreement between you and Clean Boss for the Services.
They replace any prior discussions, understandings, representations, or agreements relating to the Services, except where a representation cannot legally be excluded.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
If we do not enforce any right under these Terms, that does not mean we have waived that right.
A waiver must be in writing to be effective.
These Terms are governed by the laws of New Zealand.
Any dispute relating to these Terms or the Services will be dealt with in New Zealand.
For bookings, service concerns, payment queries, or questions about these Terms, please contact:
Clean Boss
Legal name: Indie Clark Cleaning Limited, trading as Clean Boss
NZBN: 9429048144032
Address: 25b Tainui Street, Matamata
Email: support@cleanboss.co.nz
Website: www.cleanboss.co.nz
