Last updated: 7 June 2026
This Privacy Policy explains how Indie Clark Cleaning Limited, trading as Clean Boss, NZBN 9429048144032, collects, uses, stores, discloses, and protects personal information.
In this Privacy Policy, Clean Boss, we, us, or our means Indie Clark Cleaning Limited, trading as Clean Boss, and, where applicable, our employees, contractors, representatives, and independently owned Clean Boss franchisees.
This Privacy Policy applies when you visit our website at www.cleanboss.co.nz, book or use our cleaning services, contact us, request a quote, make a payment, interact with us on social media, respond to our marketing, or otherwise deal with Clean Boss.
By using our website or services, you acknowledge that we may collect, use, store, and disclose your personal information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at data@cleanboss.co.nz.
In short: Clean Boss’s privacy policy: the personal information we collect, how we use and protect it, cookies, marketing choices and who we share it with.
We collect personal information that is reasonably necessary for our business and services.
The personal information we collect may include your name, phone number, email address, physical address, billing address, service address, job title, company name, booking details, quote details, service preferences, contact preferences, billing information, payment information, account information, property access instructions, site-specific information, photos or videos of the property, communications with us, feedback, reviews, complaint information, and any other information you provide to us.
We may also collect information about the property or site where services are provided, including access details, parking instructions, hazards, pets, alarm codes, lockbox information, gate codes, site contacts, and other information needed to safely and effectively provide our services.
You must ensure that any personal information you provide to us is accurate, complete, and up to date.
We do not usually ask for sensitive personal information.
However, in some cases, you may choose to provide information that could be sensitive, such as health, disability, safety, access, family, or property-related information. For example, you may tell us that someone at the property has a health condition, mobility issue, safety concern, or special access requirement.
Where you provide this information, we will only use it for the purpose for which it was provided, such as arranging safe access, providing services appropriately, managing health and safety, or complying with legal obligations.
If you make a payment to us, we may collect information necessary to process that payment.
Card payments may be processed by third-party payment providers, including Stripe. We do not store full credit card or debit card details on our own systems unless expressly stated and legally permitted. Payment providers process payment information in accordance with their own privacy and security policies.
Card processing fees may apply and will be disclosed before payment.
When you visit or use our website, we may automatically collect certain technical information.
This may include your IP address, browser type, device type, operating system, referring website, pages viewed, time and date of visits, links clicked, general location information, website usage data, cookies, pixels, analytics information, and other diagnostic or performance information.
We use this information to operate our website, improve our services, monitor website performance, understand customer behaviour, protect against fraud or misuse, and improve marketing and user experience.
We may use cookies, pixels, web beacons, analytics tools, and similar technologies on our website.
Cookies help us remember your preferences, improve website functionality, understand how visitors use our website, measure marketing performance, and deliver relevant advertising.
You can usually disable or delete cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
We may also use third-party tools such as analytics platforms, advertising networks, retargeting platforms, social media pixels, and website performance tools.
We may collect personal information about you from third parties where lawful and appropriate.
This may include information from public databases, social media platforms, marketing partners, advertising platforms, business partners, referral partners, payment providers, franchisees, contractors, property managers, builders, tenants, landlords, body corporates, real estate agents, or other people involved in arranging or receiving our services.
This information may include your name, contact details, address, business details, social media profile information, marketing preferences, booking details, site details, or other information relevant to providing our services.
We may use your personal information to provide cleaning services, respond to enquiries, prepare quotes, confirm bookings, manage jobs, process payments, issue invoices, manage accounts, provide customer support, communicate with you, send service updates, manage complaints, arrange re-cleans, verify work completed, improve our services, request feedback, publish testimonials with consent where required, administer promotions or competitions, carry out marketing, personalise advertising, analyse website use, protect our website and systems, prevent fraud, comply with legal obligations, manage health and safety, resolve disputes, enforce our terms, and exercise or defend legal rights.
We may also use photos or videos of a property to record pre-existing damage, confirm site condition, support quality control, prove work completed, manage complaints, assist with insurance or dispute matters, train staff, or improve service quality.
Photos and videos taken for service records, quality control, or dispute purposes will not be used for marketing without your consent.
We may use your personal information to send you marketing communications, promotions, service updates, offers, or information about Clean Boss services that may be relevant to you.
You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at data@cleanboss.co.nz.
You can opt out of SMS marketing by replying STOP or by contacting us.
Even if you opt out of marketing, we may still send you service-related messages, including booking confirmations, invoices, payment reminders, service updates, complaint responses, or other non-marketing communications.
If you provide a testimonial, review, rating, or feedback, we may use it for business, marketing, or promotional purposes.
Where the testimonial or review identifies you, we will use it in accordance with your consent or the platform on which you posted it.
If you want us to remove a testimonial or review that we control, you can contact us at data@cleanboss.co.nz.
We may share personal information where reasonably necessary for our business and services.
This may include sharing information with employees, contractors, Clean Boss franchisees, payment processors, accounting providers, banks, debt collection agencies, IT providers, cloud storage providers, website hosting providers, booking software providers, communications tools, email and SMS providers, marketing platforms, advertising networks, analytics providers, retargeting platforms, social media platforms, customer support tools, security providers, insurers, legal advisers, accountants, business advisers, government agencies, regulators, law enforcement, and other service providers who help us operate our business.
We may also share information with builders, property managers, landlords, tenants, body corporates, real estate agents, site contacts, or other parties involved in arranging or receiving the services.
Where services are provided by an independently owned Clean Boss franchisee, we may share relevant booking, contact, property, payment, complaint, or service information with that franchisee so the services can be delivered and managed.
Clean Boss operates through a network of independently owned and operated franchise businesses across New Zealand.
Where your services are supplied by a franchisee, that franchisee may collect, use, store, and disclose personal information in connection with providing the services.
We may share personal information with franchisees for bookings, service delivery, customer communication, quality control, complaints, insurance matters, payment administration, and business operations.
Franchisees are expected to handle personal information appropriately and in accordance with applicable privacy laws.
We may use Google Maps, Google Places, or similar location-based tools to help confirm addresses, calculate travel times, arrange bookings, or provide services.
When these tools are used, some information may be processed by Google or other third-party providers in accordance with their own privacy policies.
We may share or transfer personal information in connection with a business sale, merger, restructuring, franchise arrangement, asset sale, financing, acquisition, or proposed transaction involving all or part of our business.
If this happens, we will take reasonable steps to ensure personal information continues to be protected.
Some of our service providers may store or process personal information outside New Zealand.
This may include providers of cloud storage, payment processing, email, SMS, analytics, advertising, marketing, website hosting, booking systems, or customer management tools.
Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is protected in accordance with applicable New Zealand privacy requirements.
We keep personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include keeping information for service delivery, customer support, tax, accounting, insurance, legal, dispute resolution, health and safety, fraud prevention, business record, and compliance purposes.
When we no longer need personal information, we will take reasonable steps to delete it, securely destroy it, or anonymise it, unless we are legally required or permitted to keep it.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
We use organisational, technical, and administrative safeguards appropriate to the nature of the information we hold.
However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
If we become aware of a privacy breach involving your personal information, we will assess the breach and take steps to contain and manage it.
Where required by law, we will notify affected individuals and the Office of the Privacy Commissioner. New Zealand agencies must notify serious privacy breaches that are likely to cause serious harm.
Our services are not directed at children under 18 years of age.
We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or guardian.
If you believe we have collected personal information from a child without appropriate consent, please contact us at data@cleanboss.co.nz.
You have rights under the Privacy Act 2020.
You may ask us to confirm whether we hold personal information about you. You may also request access to the personal information we hold about you. The Office of the Privacy Commissioner explains that individuals have the right to ask organisations for access to personal information held about them.
You may also ask us to correct your personal information if you believe it is wrong, incomplete, or out of date. The Privacy Commissioner explains that individuals have the right to ask an organisation to correct personal information about them.
If we do not agree to make a correction, you may ask us to attach a statement of correction to the information.
To request access to or correction of your personal information, please contact us at data@cleanboss.co.nz.
We may need to verify your identity before responding to your request.
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
You can contact us at:
Email: data@cleanboss.co.nz Post: Indie Clark Cleaning Limited, trading as Clean Boss, 25b Tainui Street, Matamata, New Zealand
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
We may update this Privacy Policy from time to time.
The updated version will be published on our website with a new “last updated” date.
Your continued use of our website or services after the updated Privacy Policy is published means you acknowledge the updated Privacy Policy.
For privacy questions, requests, or complaints, please contact:
Clean Boss Legal name: Indie Clark Cleaning Limited, trading as Clean Boss NZBN: 9429048144032 Address: 25b Tainui Street, Matamata, New Zealand Privacy email: data@cleanboss.co.nz General email: support@cleanboss.co.nz Website: www.cleanboss.co.nz
